Strategic Technical Advisor for Enterprise Success

Blue Yonder; San Pedro Garza García; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Blue Yonder is seeking a Technical Account Advisor to act as a trusted technical partner for senior customers. You will leverage deep product knowledge, architecture insight, and stakeholder management to drive adoption, resolve escalations, and influence the product roadmap.

You will lead onboarding, data migrations, and best-practice configurations while proactively monitoring environments and delivering technical enablement.

Formación

• 5+ years of customer-facing technical experience in TAC, SE, CS engineering, or similar.
• Experience with integrations, APIs, and cloud platforms (AWS/Azure/GCP).
• Proven ability to manage escalations and deliver outcomes for enterprise customers.
• Strong troubleshooting with logs, metrics, SQL, and scripting (Python/Bash).
• Excellent written and verbal communication; able to present technical topics to varied stakeholders.
• Strong stakeholder management and negotiation skills.
• Bachelor's degree in CS/Engineering or equivalent.

Responsabilidades

• Serve as primary technical advisor for assigned strategic or high-risk customers; build trusted relationships with technical and business stakeholders.
• Lead onboarding and implementation activities, including architecture reviews, integrations, data migrations, and configuration best practices.
• Proactively monitor customer environments, advise on optimization and performance, and drive adoption of features and best practices.
• Triage and manage technical escalations in coordination with support, engineering, and product teams; ensure timely resolution and effective communication.
• Run periodic technical health checks, risk assessments, and roadmap planning sessions with customers.
• Translate customer needs and technical feedback into actionable requirements for product and engineering teams; advocate for customers through the product lifecycle.
• Deliver technical enablement (workshops, training, documentation) to customer teams to reduce enablement friction and increase self-sufficiency.
• Support renewal and expansion conversations by articulating technical value, ROI, and alignment to customer objectives.
• Maintain accurate account documentation, runbooks, deployment diagrams, and engagement trackers.
• Mentor less-experienced advisors and contribute to continuous improvement of advisory processes and templates.

Conocimientos

Customer-facing experience

Integrations & APIs

Cloud platforms (AWS/Azure/GCP)

Networking fundamentals

System architecture

Troubleshooting & diagnostics

SQL

Scripting (Python/Bash)

Communication skills

Stakeholder management

Educación

Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent

Herramientas

JIRA

ServiceNow

Gainsight

Observability/monitoring tools

CRM systems

Descripción del empleo

Blue Yonder is seeking a Technical Account Advisor to act as a trusted technical partner for senior customers. You will leverage deep product knowledge, architecture insight, and stakeholder management to drive adoption, resolve escalations, and influence the product roadmap.

You will lead onboarding, data migrations, and best-practice configurations while proactively monitoring environments and delivering technical enablement.