Senior Technical Account Advisor

JDA Software; Monterrey; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Blue Yonder in Monterrey seeks an experienced Technical Account Advisor to serve as a trusted technical partner for strategic customers. You will combine deep product knowledge with problem-solving and strong stakeholder management to drive adoption, resolve escalations, and influence the product roadmap.

In this senior, customer-facing role you will lead onboarding, monitor environments, run health checks, and support renewals by proving technical value and ROI.

Qualifications

• 5+ years of customer-facing technical experience (Technical Account Management, Solutions Engineering, or similar).
• Strong experience with integrations, APIs, cloud platforms (AWS/Azure/GCP), networking fundamentals, and system architecture.
• Proven track record of managing escalations and delivering technical outcomes for enterprise customers.
• Solid troubleshooting and diagnostics skills — comfortable with logs, metrics, SQL, and scripting (Python, Bash).
• Excellent written and verbal communication skills; able to present complex technical topics to technical and non-technical stakeholders.
• Strong stakeholder management, negotiation, and interpersonal skills.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.

Responsibilities

• Serve as primary technical advisor for assigned strategic or high-risk customers.
• Lead onboarding and implementation activities including architecture reviews, integrations, data migrations, and configuration best practices.
• Proactively monitor customer environments, advise on optimization and performance, and drive adoption of features.
• Triage and manage technical escalations with support, engineering, and product teams; ensure timely resolution.
• Run periodic technical health checks, risk assessments, and roadmap planning sessions with customers.
• Translate customer needs and technical feedback into actionable requirements for product and engineering.
• Deliver technical enablement (workshops, training, documentation) to customer teams.
• Support renewal and expansion conversations by articulating technical value, ROI, and alignment to customer objectives.
• Maintain accurate account documentation, runbooks, deployment diagrams, and engagement trackers.
• Mentor less-experienced advisors and contribute to continuous improvement of advisory processes.

Skills

customer-facing experience

integrations & APIs

cloud platforms (AWS/Azure/GCP)

networking fundamentals

system architecture

troubleshooting & diagnostics

logs & metrics & SQL

scripting (Python/Bash)

communication skills

stakeholder management

negotiation & interpersonal skills

enterprise customer delivery

onboarding & implementation

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent

Tools

AWS Certification

Azure Certification

GCP Certification

Observability/Monitoring tools

CRM/ticketing systems (JIRA, ServiceNow, Gainsight)

Job description

Blue Yonder in Monterrey seeks an experienced Technical Account Advisor to serve as a trusted technical partner for strategic customers. You will combine deep product knowledge with problem-solving and strong stakeholder management to drive adoption, resolve escalations, and influence the product roadmap.

In this senior, customer-facing role you will lead onboarding, monitor environments, run health checks, and support renewals by proving technical value and ROI.