Tech Support Pro: Enterprise Systems & Helpdesk

Worldwide Express; Monterrey; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Worldwide Express seeks a technically minded Technical Support Specialist to join our Monterrey team. You will provide first-line support for proprietary systems, help users with hardware and software issues, and work with vendors and internal teams to resolve problems.

Role requires 0–2 years of experience, a Bachelor’s degree, and strong communication, collaboration, and prioritization skills. You will document processes and ensure timely responses per procedures.

Formación

• MS Office to include Excel, Word, Outlook.
• Computer hardware and software.
• Adaptable.
• Attention to detail.
• Good communication skills, both verbal and written.
• Excellent collaboration skills.
• Time management skills. Ability to prioritize.

Responsabilidades

• Provide first line technical support via phone, e-mail and/or a desktop support application.
• Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.
• Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.
• Troubleshoot basic hardware issues.
• Test bug fixes and enhancements.
• Respond to inquiries in a timely manner, adhering to procedure and protocol.

Conocimientos

Adaptable

Attention to detail

Good communication

Excellent collaboration

Time management

Ability to prioritize

Educación

Bachelor’s degree

Herramientas

MS Office

Excel

Word

Outlook

Descripción del empleo

Worldwide Express seeks a technically minded Technical Support Specialist to join our Monterrey team. You will provide first-line support for proprietary systems, help users with hardware and software issues, and work with vendors and internal teams to resolve problems.

Role requires 0–2 years of experience, a Bachelor’s degree, and strong communication, collaboration, and prioritization skills. You will document processes and ensure timely responses per procedures.