IT Support Specialist - Enterprise Helpdesk & Onboarding

GoodLeap, LLC; Ciudad de México; Híbrido; MXN 360.000 - 420.000; Jornada completa

Descripción de la vacante

GoodLeap, LLC is seeking an IT Support Specialist to join our Employee Technology Enablement team. You will assist US and Mexico staff, answer questions, troubleshoot, and guide users to productive use of our software and systems.

The role requires strong IT literacy, 3–5 years of professional experience, and the ability to manage multiple tasks under pressure. Familiarity with Windows 10, Exchange, Active Directory, and VM environments is preferred.

Formación

• Good interpersonal skills and ability to communicate with non-technical staff.
• Solid knowledge of Windows 10 and MS Office.
• Experience with Exchange, Active Directory, DNS and virtual machines is preferred.
• 3–5 years of professional IT support experience.

Responsabilidades

• Provide Level 2 help desk support.
• Answer staff questions about company hardware and software.
• Document problems, resolutions, and activities for future reference.
• Identify trends and suggest improvements to IT operations.
• Perform hardware and software installations and inventory management.
• Participate in after-hours on-call rotation.

Conocimientos

Interpersonal skills

Clear communication

Windows 10 / MS Office proficiency

Adaptive / fast learner

Problem solving

Herramientas

Exchange

Active Directory

DNS

Virtual machines

Cisco Meraki

Office 365 integration

Descripción del empleo

GoodLeap, LLC is seeking an IT Support Specialist to join our Employee Technology Enablement team. You will assist US and Mexico staff, answer questions, troubleshoot, and guide users to productive use of our software and systems.

The role requires strong IT literacy, 3–5 years of professional experience, and the ability to manage multiple tasks under pressure. Familiarity with Windows 10, Exchange, Active Directory, and VM environments is preferred.