Onsite Field Tech Support & Consulting Specialist

Hewlett Packard Enterprise Development LP

Ciudad de México

Híbrido

MXN 420.000 - 700.000

Jornada completa

Hace 11 días

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Descripción de la vacante

Hewlett Packard Enterprise Development LP in Mexico City is seeking an Onsite Field Technical Support & Tech Consulting specialist to service Nonstop environments. This role is designed as onsite with office-based work at partner or customer locations.

You will provide Level 1 support, troubleshoot issues, apply patches, coordinate with engineering, and participate in continuous service improvements. Fluent English and a background in NonStop systems are highly valued.

Formación

Bachelor's degree in Computer Science, Engineering, or related field.
2+ years of experience supporting general systems in enterprise environments; NonStop experience preferred.
Familiarity with NonStop OS, Guardian, OSS, TCP/IP and related subsystems; exposure to SCF, FUP, TMF, EMS, PATHWAY advantageous.
ITIL processes familiarity and strong troubleshooting, communication, and customer-service skills.
Excellent English communication; willingness to work extended rotating shifts.

Responsabilidades

Provide onsite Level 1 technical support for incidents related to HPE NonStop hardware and related software.
Troubleshoot basic system issues, escalate to engineering as needed.
Apply patches and firmware updates; coordinate software upgrades with customer change management.
Collaborate on incident follow-up and documentation; manage inventories and licenses.
Participate in customer reviews and contribute to service-improvement initiatives.