Service Specialist II: Escalated Support & Salesforce

Worldwide Express; Monterrey; Presencial; MXN 320.000 - 420.000; Jornada completa

Descripción de la vacante

Worldwide Express seeks a Senior Service Specialist in Monterrey to join the Operations Account Teams. You will provide level two customer support, drive continuous improvement, and ensure consistent service for customers and account teams, coordinating with carrier partners to run day-to-day transactions.

You will leverage Salesforce and Microsoft tools to resolve escalated issues, improve processes, and maintain strong relationships with customers and internal teams in a fast-paced office

Formación

• Proficient with internal systems.
• Familiarity with Microsoft programs, Salesforce, and carrier relationships.
• Excellent verbal and written communication skills.
• Problem resolution.
• Time management.
• Relationship management.

Responsabilidades

• Advanced skills pertaining to standard processes and consistent customer communication.
• Ability to identify and troubleshoot continuous improvement opportunities within the team.
• Advanced Salesforce knowledge and abilities.
• Ability to provide a high level of customer service by way of transactional services and clear communication.
• Assist customer facing teams by using proper Salesforce macros, templates, and flows.
• Improve on time management, organization and planning skills.
• Consistent Monday-Friday work schedule.
• Communicate daily with both customer facing teams and customers via Salesforce tools.
• Work with scalable processes that enable the team to be efficient while providing a focus of high level of customer service.

Conocimientos

Communication

Time management

Relationship management

Problem resolution

Internal systems

Educación

High School Diploma

Herramientas

Salesforce

Microsoft Office

Descripción del empleo

Worldwide Express seeks a Senior Service Specialist in Monterrey to join the Operations Account Teams. You will provide level two customer support, drive continuous improvement, and ensure consistent service for customers and account teams, coordinating with carrier partners to run day-to-day transactions.

You will leverage Salesforce and Microsoft tools to resolve escalated issues, improve processes, and maintain strong relationships with customers and internal teams in a fast-paced office