Tech Support & Systems Specialist

WWEX Group; Monterrey; Híbrido; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

WWEX Group in Monterrey, Mexico, is seeking a Technical Support Specialist to provide first-line assistance for proprietary systems such as WEXNET, SpeedShip, UPS.com, WorldShip, and ShipRush. The ideal candidate holds a Bachelor’s degree with 0–2 years of experience, strong MS Office skills, and solid communication and collaboration abilities to resolve issues efficiently.

This role emphasizes timely response, issue research, coordination with vendors, and prioritizing tasks in a fast-paced

Formación

• Bachelor’s degree required.
• 0–2 years of relevant experience.
• Proficient in MS Office (Excel, Word, Outlook).

Responsabilidades

• Provide first-line technical support via phone, email, and/or a desktop support application.
• Identify, research and resolve technical issues with proprietary and third-party systems.
• Escalate issues to vendor support as needed (RackSpace, ITS, Zendesk, etc.).
• Troubleshoot basic hardware issues and test bug fixes/enhancements.
• Respond to inquiries in a timely manner and adhere to procedures.

Conocimientos

MS Office (Excel, Word, Outlook)

Hardware/software knowledge

Adaptable

Attention to detail

Communication skills

Collaboration

Time management

Prioritization

Educación

Bachelor’s degree

Descripción del empleo

WWEX Group in Monterrey, Mexico, is seeking a Technical Support Specialist to provide first-line assistance for proprietary systems such as WEXNET, SpeedShip, UPS.com, WorldShip, and ShipRush. The ideal candidate holds a Bachelor’s degree with 0–2 years of experience, strong MS Office skills, and solid communication and collaboration abilities to resolve issues efficiently.

This role emphasizes timely response, issue research, coordination with vendors, and prioritizing tasks in a fast-paced