Team Lead | Healthcare Customer Experience

Resolv Global; Cancún; Híbrido; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

Resolv Global is seeking a Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary point of contact for customers, delivering timely and empathetic assistance across digital channels.

This role focuses on ensuring customer satisfaction and loyalty through accurate responses, proactive problem solving, and a friendly, professional service that reflects our global standards.

Responsabilidades

• Provide exceptional assistance and resolve inquiries through various digital channels.
• Be the primary point of contact for customers and ensure timely, accurate, and empathetic support.
• Contribute to customer satisfaction and loyalty by delivering high-quality service.

Descripción del empleo

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo . In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

About the Role

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Canc