Remote English-Speaking Customer Support Specialist

PayJoy, Inc; Ciudad Lerdo; Presencial; MXN 167.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Remote work flexibility

Career development

Competitive salary

Descripción de la vacante

PayJoy, Inc. is seeking a Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate and empathetic assistance across digital channels to ensure satisfaction and loyalty.

The role emphasizes handling inquiries via email, chat, and social media, with opportunities for professional development and a collaborative, global team culture.

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and escalates issues to appropriate departments for improvement.

Conocimientos

Customer support

English proficiency

Problem solving

Multi-tasking

CRM software

Herramientas

Helpdesk software

CRM systems

Descripción del empleo

PayJoy, Inc. is seeking a Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate and empathetic assistance across digital channels to ensure satisfaction and loyalty.

The role emphasizes handling inquiries via email, chat, and social media, with opportunities for professional development and a collaborative, global team culture.