Sustainability Client Success Specialist

Schneider Electric; Santiago de Querétaro; Hybrid; MXN 300,000 - 420,000; Full time

Job summary

Schneider Electric is seeking a Client Associate to join the NAM Client Team in the Sustainability Business. The role focuses on client engagement, project coordination, and commercial account support, working directly with a Director to manage a diverse client portfolio.

The ideal candidate is collaborative and pragmatic, with a passion for energy management and sustainability, and will develop leadership capabilities through hands-on client work and training opportunities.

Qualifications

• Bachelor's degree in Business, Finance, Sales, Marketing, Communications, or a related field.
• 3+ years of experience in account management, client services, or commercial operations.
• Experience with contract renewals, client development, and identifying sales opportunities.
• Strong client-facing and relationship management experience.
• Openness to leveraging emerging technologies, including AI, to enhance client outcomes.
• Advanced English proficiency.
• Willingness to travel up to 30% to USA (U.S. Visa required).
• Ability to work in a hybrid environment.

Responsibilities

• Own and support existing client relationships, including revenue targets and overall customer satisfaction
• Coordinate across internal teams to ensure seamless service delivery and execution
• Support client contract renewals and identify upsell and cross-sell opportunities
• Provide direct client support and delivery coordination on complex accounts
• Participate in structured training programs and proactively build knowledge of the energy and sustainability industry

Skills

Client relationship management

Communication

Adaptability

Education

Bachelor's degree in Business, Finance, Sales, Marketing, Communications, or related field

Job description

Schneider Electric is seeking a Client Associate to join the NAM Client Team in the Sustainability Business. The role focuses on client engagement, project coordination, and commercial account support, working directly with a Director to manage a diverse client portfolio.

The ideal candidate is collaborative and pragmatic, with a passion for energy management and sustainability, and will develop leadership capabilities through hands-on client work and training opportunities.