Strategic Wellness Account Manager

TELUS Health; Ciudad de México; Hybrid; MXN 450,000 - 650,000; Full time

Benefits offered by this job

Hybrid work model

Medical insurance

Job summary

TELUS Health in Mexico City seeks an Account Manager to be the trusted wellness expert and strategic partner to our B2B client portfolio. You will build lasting loyalty, expand our impact within accounts, and solve real problems that matter to employees and the bottom line.

This is a hybrid role balancing direct client engagement with strategic analysis and cross-functional collaboration in a multicultural, mission-driven environment where wellness is at the heart of everything we do.

Qualifications

• Bachelor's degree as listed in the requirements.
• 3+ years managing B2B client portfolios in a similar role.
• Proficient in English (written and verbal).
• Hands-on experience with Salesforce or similar CRM platform.
• Intermediate to advanced Excel skills for data analysis and reporting.

Responsibilities

• Serve as the primary strategic partner to B2B client portfolio, building trust and loyalty through proactive engagement.
• Understand client goals, demographics, and wellness challenges to tailor solutions.
• Prepare and present KPI reviews, trends, and actionable recommendations.
• Identify cross-selling opportunities and scale services within portfolio.
• Conduct needs assessments to uncover gaps and develop value-add proposals.
• Drive adoption and utilization of services; track key performance metrics.

Skills

Intermediate English

Relationship building

Problem solving

Influence across stakeholders

Education

Bachelor's degree in Business Administration / Marketing / Industrial/Commercial Engineering or related field

3+ years B2B account management experience

Tools

Salesforce

Microsoft Excel

Job description

TELUS Health in Mexico City seeks an Account Manager to be the trusted wellness expert and strategic partner to our B2B client portfolio. You will build lasting loyalty, expand our impact within accounts, and solve real problems that matter to employees and the bottom line.

This is a hybrid role balancing direct client engagement with strategic analysis and cross-functional collaboration in a multicultural, mission-driven environment where wellness is at the heart of everything we do.