Key Account Manager

TELUS Health; Ciudad de México; Hybride; MXN 450 000 - 650 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Medical insurance

Résumé du poste

TELUS Health in Mexico City seeks an Account Manager to be the trusted wellness expert and strategic partner to our B2B client portfolio. You will build lasting loyalty, expand our impact within accounts, and solve real problems that matter to employees and the bottom line.

This is a hybrid role balancing direct client engagement with strategic analysis and cross-functional collaboration in a multicultural, mission-driven environment where wellness is at the heart of everything we do.

Qualifications

• Bachelor's degree as listed in the requirements.
• 3+ years managing B2B client portfolios in a similar role.
• Proficient in English (written and verbal).
• Hands-on experience with Salesforce or similar CRM platform.
• Intermediate to advanced Excel skills for data analysis and reporting.

Responsabilités

• Serve as the primary strategic partner to B2B client portfolio, building trust and loyalty through proactive engagement.
• Understand client goals, demographics, and wellness challenges to tailor solutions.
• Prepare and present KPI reviews, trends, and actionable recommendations.
• Identify cross-selling opportunities and scale services within portfolio.
• Conduct needs assessments to uncover gaps and develop value-add proposals.
• Drive adoption and utilization of services; track key performance metrics.

Connaissances

Intermediate English

Relationship building

Problem solving

Influence across stakeholders

Formation

Bachelor's degree in Business Administration / Marketing / Industrial/Commercial Engineering or related field

3+ years B2B account management experience

Outils

Salesforce

Microsoft Excel

Description du poste

Join Our Team & What We'll Accomplish Together

As an Account Manager, you'll be the trusted wellness expert and strategic partner to our B2B client portfolio. Your mission is to build lasting loyalty, expand our impact within accounts, and solve real problems that matter to our clients' employees and bottom line.

This is a hybrid role where you'll balance direct client engagement with strategic analysis and cross-functional collaboration—all in a multicultural, mission-driven environment where wellness is at the heart of everything we do.

What You'll Do

Client Partnership & Relationship Building:

• Serve as the primary strategic partner to B2B client portfolio, building trust and loyalty through consistent, proactive engagement
• Understand each client's organizational goals, employee demographics, and wellness challenges to tailor solutions
• Prepare and present KPI reviews, wellness trends, and actionable recommendations aligned to client objectives
• Identify and pursue cross-selling opportunities: expand EAP services, introduce new wellness offerings, and scale to additional geographies or business units within your portfolio
• Conduct needs assessments to uncover gaps and develop value-add proposals
• Drive adoption and utilization of services; track and report on key performance metrics

Operational Excellence & Problem-Solving:

• Coordinate launches and relaunches of EAP services; manage timelines and stakeholder expectations
• Troubleshoot client issues with agility; escal
• Work cross-functionally with service delivery, clinical, and operations teams to ensure response times and service quality standards are met

Strategic Analysis & Planning:

• Analyze client data, usage patterns, and feedback to inform strategic decisions and service improvements
• Develop action plans and recommendations based on client needs and organizational priorities

What You Bring

• Bachelor's degree in Business Administration, Marketing, Industrial/Commercial Engineering, Accounting, or related field
• 3+ years of experience managing B2B client portfolios in a similar role (account management, client success, or related)
• Intermediate English (written and verbal)
• Hands-on experience with Salesforce or similar CRM platform
• Intermediate to Advanced Microsoft Excel skills (data analysis, reporting)
• Ability to build relationships, solve problems, and influence across internal and external stakeholders

Work Modality & Location

• Work arrangement: Hybrid in Mexico City.
• Benefits package including:
• Medical insurance (Major and Minor coverage)