Hybrid B2B Wellness Account Leader

TELUS; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision coverage

Life insurance

Funeral insurance

Job summary

TELUS Health in Mexico City is seeking an Account Manager to be the trusted wellness expert and strategic partner to our B2B client portfolio, blending direct client engagement with data-driven analysis in a hybrid role.

You will build lasting loyalty, expand our impact, and solve real problems for employees and employers, leveraging Salesforce and Excel to present KPI reviews and actionable recommendations in a multicultural environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Industrial/Commercial Engineering, Accounting, or related field.
• 3+ years of experience managing B2B client portfolios in a similar role (account management, client success, or related).
• Intermediate English (written and verbal).
• Hands-on experience with Salesforce or similar CRM platform.
• Intermediate to Advanced Microsoft Excel skills (data analysis, reporting).

Responsibilities

• Client Partnership & Relationship Building: Serve as the primary strategic partner to B2B client portfolio, building trust and loyalty through consistent, proactive engagement.
• Revenue & Portfolio Growth: Identify and pursue cross-selling opportunities and expand services within portfolio.
• Operational Excellence & Problem-Solving: Coordinate launches, manage timelines, and troubleshoot client issues with agility.
• Strategic Analysis & Planning: Analyze client data, usage patterns, and feedback to inform strategic decisions.

Skills

Account management (B2B)

Salesforce

Excel

English (Intermediate)

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

Salesforce CRM

Job description

TELUS Health in Mexico City is seeking an Account Manager to be the trusted wellness expert and strategic partner to our B2B client portfolio, blending direct client engagement with data-driven analysis in a hybrid role.

You will build lasting loyalty, expand our impact, and solve real problems for employees and employers, leveraging Salesforce and Excel to present KPI reviews and actionable recommendations in a multicultural environment.