Carrier Compliance & Onboarding Lead

ProTrans; Monterrey; On-site; MXN 350,000 - 520,000; Full time

Job summary

ProTrans is seeking a Carrier Management Representative to oversee partner carriers using the Carrier Scorecard and to facilitate onboarding calls. The role involves developing training materials, presenting to stakeholders, and ensuring adherence to ProTrans standards.

You will monitor carrier performance, communicate findings to carriers and procurement, and collaborate with senior management on continual improvements. Occasional travel to carrier sites in Mexico is required.

Qualifications

• Strong Analytical skills.
• Strong communication (verbal and written).
• Problem solving and decision-making skills.
• Develop proactive communication with carriers.
• Ability to utilize Microsoft Office Suite (Access, Excel, Word, PowerPoint).
• Experience with web-based BI tools to identify trends and improvements.

Responsibilities

• Develop and update training materials related to carrier scorecard metrics and onboarding program.
• Prepare and deliver presentations as needed.
• Monitor email for documents or questions from carriers.
• Evaluate carriers using the scorecard and provide feedback to carriers and procurement.
• Ensure carriers follow ProTrans standards.
• Travel to carrier sites in Mexico as needed.
• Coordinate carrier onboarding calls.
• Lead carrier management team through training and daily communications.

Skills

Analytical

Communication

Problem solving

Proactive communication

Self-motivated

Customer relations

Travel readiness

Education

Bachelor's degree in Logistics/Transportation or related field

5 years' related experience

Tools

Microsoft Office Suite

BI tools

Job description

ProTrans is seeking a Carrier Management Representative to oversee partner carriers using the Carrier Scorecard and to facilitate onboarding calls. The role involves developing training materials, presenting to stakeholders, and ensuring adherence to ProTrans standards.

You will monitor carrier performance, communicate findings to carriers and procurement, and collaborate with senior management on continual improvements. Occasional travel to carrier sites in Mexico is required.