Carrier Compliance & Onboarding Lead

Pro Trans International; Monterrey; On-site; MXN 450,000 - 650,000; Full time

Job summary

ProTrans International seeks a Carrier Management Representative to oversee partner carriers using the Carrier Scorecard and to facilitate onboarding calls. You will develop training materials, monitor communications, and evaluate carrier performance to drive improvements across the procurement team.

Travel to carrier sites in Mexico may be required to ensure standards and professional representation. The role emphasizes teaching duties, analytical evaluation, and proactive problem solving

Qualifications

• Strong analytical skills.
• Strong communication (verbal and written) - Teaching duties are the primary function of this job.
• Problem solving and decision-making skills.
• Develop proactive communication with carriers.
• Ability to utilize Microsoft Office Suite (Access, Excel, Word, PowerPoint).
• Ability to utilize web-based Business Intelligence tools to identify downward trends and continuous improvement opportunities.
• Must be self-motivated and willing to be flexible in work schedule and hours. This job often requires taking calls during off hours or weekends to assist with carrier issues.
• International Travel (US, Canada, Mexico), at times up to 25%.
• Good customer relations skills and ability to communicate professionally and effectively with all management levels.
• Passport and ability to travel to and from Mexico, Canada, and U.S.A. as necessary.
• Reliable transportation, and ability to drive to carrier sites in other cities.
• Ability to analyze problems and opportunities and systematically approach them to make improvements both short term and long term.
• Work with Senior management to solve large systemic issues.
• Good discernment skills in knowing when to elevate issues.

Responsibilities

• Develop and update training materials related to carrier scorecard metrics and carrier onboarding program
• Preparing and delivering written and oral presentations as needed
• Monitor email for documents and/or questions received from carriers.
• Evaluate carriers using the carrier scorecard and provide feedback to carrier and procurement team
• Ensure carriers are following Protrans standards
• Anticipate problems and work proactively to solve them.
• Identify and implement continual improvement initiatives to enhance the performance of carriers, position, team, and company.
• Travel to carrier sites in Mexico – as needed
• Always represent ProTrans professionally.
• Manage expenses within company guidelines.
• Lead/manage carrier management team members through training and daily communications

Skills

Analytical skills

Communication

Problem solving

Proactive communication

MS Office

BI tools

Flexible schedule

Travel readiness

Customer relations

Education

Bachelor’s degree in Logistics/Transportation/Business

Job description

ProTrans International seeks a Carrier Management Representative to oversee partner carriers using the Carrier Scorecard and to facilitate onboarding calls. You will develop training materials, monitor communications, and evaluate carrier performance to drive improvements across the procurement team.

Travel to carrier sites in Mexico may be required to ensure standards and professional representation. The role emphasizes teaching duties, analytical evaluation, and proactive problem solving