Senior Techno-Functional Support Engineer, Global 24x7

JDA Software

Monterrey

On-site

MXN 480,000 - 800,000

Full time

2 days ago

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Job summary

Blue Yonder in Monterrey via JDA Software is seeking an experienced techno-functional support professional to diagnose and resolve complex SaaS/Cloud issues for Blue Yonder TMS customers. You will lead escalations, perform deep diagnostics, and collaborate with engineering teams to ensure rapid resolution and adherence to SLAs.

The role requires 5–7+ years in enterprise software support, strong SQL/Oracle skills, experience with SaaS observability tools, and bilingual English/Spanish

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Industrial/Systems Engineering, or a related STEM field.
5–7+ years of experience in enterprise software support or techno-functional consulting.
Experience with Oracle and/or SQL Server, including query optimization and data troubleshooting.

Responsibilities

Own customer cases end-to-end with rapid triage and troubleshooting.
Perform deep technical diagnostics across product code, design specs, and integration logs.
Manage and replicate environments to validate fixes in test setups.
Leverage AppDynamics and Splunk to monitor health and identify recurring issues.
Collaborate globally and contribute knowledge articles for automation and diagnostics.

Skills

Tech support

SaaS

SQL

Oracle

SQL Server

Splunk

AppDynamics

ServiceNow

REST APIs

EDI

Bilingual English/Spanish

Education

Bachelor’s degree in Computer Science / IT / Engineering

Tools

AppDynamics

Splunk

ServiceNow

Oracle

SQL Server

Zabbix

Azure APIM

Job description

The role requires 5–7+ years in enterprise software support, strong SQL/Oracle skills, experience with SaaS observability tools, and bilingual English/Spanish

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