Strategic Technical Account Partner

Blue Yonder; Monterrey; Sur place; MXN 600 000 - 900 000; Plein temps

Résumé du poste

Blue Yonder is seeking a Senior Technical Account Advisor to serve as the main technical partner for strategic customers in Monterrey. You will lead onboarding, architecture reviews, data migrations, and best-practice configurations to ensure successful deployments and adoption of our SaaS solutions.

You will proactively monitor environments, resolve escalations, and collaborate with product and engineering to translate customer feedback into actionable requirements, while supporting renewal and

Qualifications

• 5+ years of customer-facing technical experience in roles such as Technical Account Management, Solutions Engineering, or Customer Success Engineering.
• Strong experience with integrations, APIs, cloud platforms (AWS/Azure/GCP), networking basics, and system architecture.
• Proven track record of managing escalations and delivering technical outcomes for enterprise customers.
• Solid troubleshooting and diagnostics skills — comfortable with logs, metrics, SQL, and scripting (Python, Bash).
• Excellent written and verbal communication; able to present complex topics to technical and non-technical stakeholders.
• Strong stakeholder management, negotiation, and interpersonal skills.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent.

Responsabilités

• Serve as the primary technical advisor for strategic or high-risk customers; build trusted relationships with technical and business stakeholders.
• Lead onboarding and implementation activities, including architecture reviews, integrations, data migrations, and best-practice configurations.
• Proactively monitor customer environments, advise on optimization and feature adoption.
• Triage and manage technical escalations with support, engineering, and product teams; ensure timely resolution.
• Run periodic health checks, risk assessments, and roadmap planning sessions with customers.
• Translate customer needs into actionable requirements for product and engineering; advocate for customers.
• Deliver technical enablement (workshops, training, documentation) to customer teams.
• Support renewal and expansion conversations by articulating technical value and ROI.
• Maintain accurate account documentation and engagement trackers.
• Mentor less-experienced advisors and improve advisory processes.

Connaissances

Customer-facing experience

APIs & integrations

Cloud platforms

SQL

Python scripting

Stakeholder management

Problem solving

Formation

Bachelor’s degree in CS/Engineering

Outils

JIRA

ServiceNow

Gainsight

Description du poste

Blue Yonder is seeking a Senior Technical Account Advisor to serve as the main technical partner for strategic customers in Monterrey. You will lead onboarding, architecture reviews, data migrations, and best-practice configurations to ensure successful deployments and adoption of our SaaS solutions.

You will proactively monitor environments, resolve escalations, and collaborate with product and engineering to translate customer feedback into actionable requirements, while supporting renewal and