Portuguese-Speaking CSM: Drive Adoption & Value

Salesforce.com, inc.; Ciudad de México; Híbrido; MXN 480.000 - 680.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Customer Success Manager Core for the Portuguese-speaking market to nurture SMB customers and drive successful adoption of our platform.

You will be the main contact for customers, align their business objectives with Salesforce capabilities, and lead strategic discussions to expand value and renewals.

The role emphasizes cross-functional collaboration with Product, Support, and Sales to deliver commitments and ensure long-term customer success.

Formación

• 6+ years in customer success, consulting, or SaaS roles.
• Fluency in English and Portuguese.
• Strong communication and stakeholder management skills.

Responsabilidades

• Serve as trusted advisor to SMB customers and drive adoption.
• Help quantify business value and lead value reviews.
• Coordinate cross-functional teams to ensure delivery and renewals.

Conocimientos

Customer Success

SaaS

Stakeholder Management

Product Adoption

Relationship Building

Renewals

Descripción del empleo

Salesforce is seeking a Customer Success Manager Core for the Portuguese-speaking market to nurture SMB customers and drive successful adoption of our platform.

You will be the main contact for customers, align their business objectives with Salesforce capabilities, and lead strategic discussions to expand value and renewals.

The role emphasizes cross-functional collaboration with Product, Support, and Sales to deliver commitments and ensure long-term customer success.