Strategic Professional Services Leader

Savvy; México; On-site; MXN 600,000 - 1,200,000; Full time

Job summary

SailPoint in Mexico is seeking a Professional Services Manager to lead a growing PS organization, overseeing delivery, client relationships, and cross-functional collaboration to drive successful implementations.

You will manage engagements from scoping to delivery, mentor teams, partner with sales, and ensure profitability while fostering professional growth and customer satisfaction.

Qualifications

• 7+ years of experience at a Software, SaaS, or consulting company.
• 3+ years of project management experience.
• 2+ years of people management experience.
• Exceptional mentorship and leadership skills with a passion for continuous improvement.
• Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
• Exceptional communication skills and extensive experience working with clients and partners.
• Outstanding organizational and multi-tasking abilities.
• Extensive experience working with Sales to scope services projects for enterprise software.

Responsibilities

• Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
• Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
• Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
• Serve as the senior point of contact for client escalations
• Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success
• Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business
• Provide project management duties on occasion for customer engagements as needed
• Provide strategic updates on client performance to SailPoint Senior Management. Providing regular status updates to account teams and Sales Managers
• Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation
• Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth
• Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support
• Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development
• Coach Engagement Managers and project team members on project performance and development areas
• Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills

Skills

Leadership

Communication

Project management

Mentorship

Stakeholder management

Client relations

Organizational skills

Budgeting & planning

Education

Bachelor’s degree or equivalent

Job description

SailPoint in Mexico is seeking a Professional Services Manager to lead a growing PS organization, overseeing delivery, client relationships, and cross-functional collaboration to drive successful implementations.

You will manage engagements from scoping to delivery, mentor teams, partner with sales, and ensure profitability while fostering professional growth and customer satisfaction.