Senior Professional Services Manager - SaaS & Client Growth

Sailpoint; Mexico; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

SailPoint is seeking a Professional Services Manager to lead delivery for enterprise software implementations across our client base. You will manage strategy, scope, and client relationships while guiding cross-functional teams through complex projects.

You will partner with sales, delivery, and customer success to ensure successful engagements, drive profitability, and foster team growth. Occasional travel up to 15% is required.

Qualifications

• 7+ years of experience at a Software, SaaS, or consulting company.
• 3+ years of project management experience.
• 2+ years of people management experience.
• Exceptional mentorship and leadership skills.
• Experience with project planning, budget, scope, schedule, stakeholder, and risk management.
• Excellent communication with clients and partners.
• Experience working with Sales to scope services projects for enterprise software.

Responsibilities

• Ensure services are provided, implemented correctly, and billed in a timely and accurate manner.
• Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation.
• Interact with sales reps and sales leadership during the pre-sales and post-sales phases.
• Serve as the senior point of contact for client escalations.
• Oversee the financials of your team’s projects, with a focus on profitability and productivity.
• Work with the Resource Management Office to align staffing with PS business needs.
• Provide project management duties on occasion for customer engagements as needed.
• Provide strategic updates to SailPoint Senior Management and account teams.

Skills

Leadership

Communication

Mentorship

Project Management

Client Relationships

Multi-tasking

Education

Bachelor's degree

Job description

SailPoint is seeking a Professional Services Manager to lead delivery for enterprise software implementations across our client base. You will manage strategy, scope, and client relationships while guiding cross-functional teams through complex projects.

You will partner with sales, delivery, and customer success to ensure successful engagements, drive profitability, and foster team growth. Occasional travel up to 15% is required.