Strategic Enterprise CSM — LATAM

Adobe; Xico; On-site; MXN 1,000,000 - 1,800,000; Full time

Job summary

Adobe is seeking a seasoned Customer Success Manager to lead strategic enterprise accounts across Latin America from Mexico City. You will define success metrics, align teams, drive adoption, and ensure measurable business impact for top customers.

You’ll coordinate Sales, Technical Account Management, Support, Product, Engineering, and Partners to renew and grow accounts while minimizing risk and elevating customer satisfaction.

Qualifications

• Experience managing strategic relationships with large and complex enterprise customers.
• Ability to build credibility with business leaders and technical collaborators.
• Strong business insight and the ability to understand customer strategy, financial drivers, transformation priorities, and organizational challenges.
• Demonstrated skill in linking technology adoption to quantifiable business results.

Responsibilities

• Build relationships with executives, business owners, and key collaborators across complex enterprise organizations.
• Develop understanding of each customer's business strategy, priorities, transformation agenda, and success measures.
• Translate objectives into clear success plans, measurable outcomes, priorities, achievements, and shared accountability.
• Own the customer success plan and Mutual Action Plan, tracking progress, risks, dependencies, and value.
• Lead business reviews and strategic conversations connecting Adobe investments to adoption and outcomes.
• Assess customer health, adoption, and relationship strength, identify risks, and coordinate recovery plans as needed.
• Coordinate Adobe resources across Sales, Technical Account Management, Support, Product, Engineering, Professional Services, and partners.
• Support renewal and growth strategies by articulating customer outcomes, value realized, opportunities, and risks.

Skills

Strategic relationships

Executive alignment

Cross-functional coordination

Communication skills

Spanish & English

Job description

Adobe is seeking a seasoned Customer Success Manager to lead strategic enterprise accounts across Latin America from Mexico City. You will define success metrics, align teams, drive adoption, and ensure measurable business impact for top customers.

You’ll coordinate Sales, Technical Account Management, Support, Product, Engineering, and Partners to renew and grow accounts while minimizing risk and elevating customer satisfaction.