Strategic CSM - SaaS ARR Growth (Hybrid)

Rockwell Automation; México; Híbrido; MXN 1.204.000 - 1.719.000; Jornada completa

Descripción de la vacante

Rockwell Automation is seeking a Customer Success Manager to manage a portfolio of site-based and multi-site customers, maximizing value from ThinManager software subscriptions and support agreements. You will grow ARR and renewals while building trusted relationships across North America and Latin America.

You will report to the Team Lead in a hybrid environment, coordinating with Sales, Renewals, and Channel Partners, traveling up to 20% as needed.

Formación

• Bachelor's degree required.
• Experience driving software subscription renewals and ARR growth.
• Experience supporting customers in NA and LATAM.
• 2+ years in customer-facing roles (CS, AM, Sales, Renewals, or related).
• Experience with CRM platforms (Salesforce, SAP) and analytics tooling.

Responsabilidades

• Grow ARR across a portfolio of ThinManager accounts from mid to large-scale customers.
• Drive adoption, retention, renewals, and expansion through the customer lifecycle.
• Collaborate with Sales, Renewals, Channel Partners, and CS teams to maximize customer value.
• Maintain accurate customer records, forecasts and opportunities in CRM.
• Support subscription management, order validation and renewal processing.

Conocimientos

CRM platforms

Customer success

Excel

Educación

Bachelor's Degree

Herramientas

Salesforce

SAP

Descripción del empleo

Rockwell Automation is seeking a Customer Success Manager to manage a portfolio of site-based and multi-site customers, maximizing value from ThinManager software subscriptions and support agreements. You will grow ARR and renewals while building trusted relationships across North America and Latin America.

You will report to the Team Lead in a hybrid environment, coordinating with Sales, Renewals, and Channel Partners, traveling up to 20% as needed.