Strategic AI-Enabled Customer Success Manager

Salesforce; Ciudad de México; Híbrido; MXN 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Customer Success Manager to drive value for Signature customers, ensuring high-impact outcomes and renewals. You will coordinate deliverables, engage with senior stakeholders, and guide technical and business teams to align platform capabilities with customer roadmaps.

The role blends strategic advisory with hands-on adoption of MuleSoft and API practices. Office-flexible, with expectations to be in the office part-time.

Formación

• Experience supporting MuleSoft Anypoint Platform.
• Understanding of API lifecycle management (design, deploy, manage, monitor).
• Basic knowledge of REST APIs and API security.
• Familiarity with API design best practices and common integration use cases.
• English proficiency is required for global alignment.

Responsabilidades

• Serve as the single point of customer accountability for Signature deliverables, experience, renewal and expansion.
• Coordinate all Signature deliverables and oversee the lifecycle.
• Collaborate with Business and Technical Stakeholders to align value and goals.
• Lead quarterly reviews and provide release recommendations to ensure stability and performance.
• Act as trusted advisor and escalate complex data modeling or server configuration questions to specialists.

Conocimientos

English proficiency

MuleSoft experience

API design

API security

REST APIs

API lifecycle management

Educación

MuleSoft Integration Associate or Developer certification

Herramientas

MuleSoft Anypoint Platform

Design Center

Runtime Manager

API Manager

Descripción del empleo

Salesforce is seeking a Customer Success Manager to drive value for Signature customers, ensuring high-impact outcomes and renewals. You will coordinate deliverables, engage with senior stakeholders, and guide technical and business teams to align platform capabilities with customer roadmaps.

The role blends strategic advisory with hands-on adoption of MuleSoft and API practices. Office-flexible, with expectations to be in the office part-time.