Strategic Customer Success Manager: Growth & Renewals

Aspen Technology; Ciudad de México; Presencial; MXN 1.200.000 - 1.600.000; Jornada completa

Descripción de la vacante

Aspen Technology is seeking a seasoned Customer Success Manager to lead high-level relationships with key decision makers across assigned accounts in Mexico City. You will drive adoption, ROI realization, renewals and growth by delivering strategic guidance and cross-functional collaboration.

The role requires 6+ years in process industries, experience with Refining/Upstream, and a proven track record of managing multi-million-dollar portfolios. Fluent English; Spanish a plus.

Formación

• Bachelor’s degree required in Chemical Engineering or similar science/engineering field.
• 6+ years of experience in process industries.
• Experience in Upstream or Refining.
• Experience with AspenTech’s solutions or similar software used in Process Industries.
• Experience in Customer Success Management, Program Management, Pre-Sales or Professional Services.
• Strong communication skills, verbal and written.
• Proven ability to manage multi-million-dollar portfolios.
• Willingness to travel up to 25%.
• Fluency in English; Spanish as a second language is aPlus.

Responsabilidades

• Owns the customer experience, adoption and renewal results for assigned accounts.
• Build and nurture relationships with key decision makers and senior management.
• Deliver business impact by understanding customer issues and opportunities.
• Collaborate with internal teams to develop account plans and renewal opportunities.
• Act as trusted advisor throughout lifecycle, from initial sale to renewal with growth.
• Identify risks and implement mitigation plans to safeguard customer success.

Conocimientos

Customer Success

Program Management

Pre-Sales

Communication Skills

Revenue Growth

Cross-functional Leadership

Travel Ready

English Fluent

Spanish Helpful

Educación

Bachelor’s Degree in Chemical Engineering or related field

Descripción del empleo

Aspen Technology is seeking a seasoned Customer Success Manager to lead high-level relationships with key decision makers across assigned accounts in Mexico City. You will drive adoption, ROI realization, renewals and growth by delivering strategic guidance and cross-functional collaboration.

The role requires 6+ years in process industries, experience with Refining/Upstream, and a proven track record of managing multi-million-dollar portfolios. Fluent English; Spanish a plus.