Senior Customer Success Manager — Drive Adoption & Growth

BMC Software, Inc.; Ciudad de México; Híbrido; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

BMC Software, Inc. is seeking a Customer Success Manager to drive post‑sale experience, adoption of solutions, and achievement of customer KPIs in a dynamic environment.

You will manage relationships with senior stakeholders, build CSPs, and promote value through education services. You will work across the customer lifecycle, identifying risks and growth opportunities while collaborating with Sales and Marketing to share customer success stories.

Formación

• Minimum 3 years of experience in a Customer Success Manager or Service Delivery Management role.
• Strong customer success and/or service delivery management skills.
• Knowledge of English & Spanish or Portuguese is required or preferred.

Responsabilidades

• Develops and maintains strong relationships with key customer stakeholders and business leaders.
• Builds Customer Success Plans (CSP) with goals, success metrics, and KPIs.
• Advocates best practices and drives value propositions to enable adoption.
• Works with customers and ecosystem to drive consumptions of services and education.
• Identifies and mitigates risks to achievement of customer and company objectives.
• Collaborates with marketing and sales to leverage customer success stories for advocacy.
• Fosters cross-functional collaboration to support CSP targets.
• Identifies and communicates business leads for action by Sales.
• Collects feedback to inform product roadmaps.

Conocimientos

Customer Success

Service Delivery

Stakeholder Management

Problem Solving

ITIL v4

SP Certification

English & Spanish

Descripción del empleo

BMC Software, Inc. is seeking a Customer Success Manager to drive post‑sale experience, adoption of solutions, and achievement of customer KPIs in a dynamic environment.

You will manage relationships with senior stakeholders, build CSPs, and promote value through education services. You will work across the customer lifecycle, identifying risks and growth opportunities while collaborating with Sales and Marketing to share customer success stories.