Senior Multi-Cloud CRM Solutions Consultant

Salesforce, Inc.; Ciudad de México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Salesforce, Inc. in Mexico City is seeking a Senior Solution Consultant for the Global Delivery Centre to support solution delivery opportunities in the Customer Success group.

You will collaborate with customers, product managers, and engineers to translate business needs into actionable designs and multi-cloud delivery approaches. The ideal candidate has 3+ years as a business/functional analyst or product owner, Salesforce Platform experience, strong design skills, and advanced English.

Formación

• 3+ years in enterprise software as business/functional analyst or product owner.
• Salesforce Platform experience.
• Ability to translate business strategies into effective process designs.
• Excellent written and graphic communication; document requirements clearly.
• Advanced English.

Responsabilidades

• Collaborate with customers, product managers, and engineers to analyze business processes at a detailed level.
• Participate in business process redesign, roadmap planning, and multi-cloud touchpoint identification.
• Build client relationships with trust, rapport and positive working dynamics.
• Create prototypes and mockups to elicit and define business requirements.
• Craft and own user stories and requirements for agile sprints.
• Suggest improvements with product/design teams; identify automation opportunities.
• Utilize OmniStudio tools to construct dynamic omni‑channel interactions.
• Attend stand-ups, planning, retrospectives, UAT and release activities.
• Map data requirements to Salesforce objects or external REST endpoints.

Conocimientos

Business analysis

Product owner

Agile / Scrum

Design skills

English (advanced)

Herramientas

OmniScript

FlexCards

Integration Procedures

CPQ

EPC

Salesforce Platforms

Descripción del empleo

Salesforce, Inc. in Mexico City is seeking a Senior Solution Consultant for the Global Delivery Centre to support solution delivery opportunities in the Customer Success group.

You will collaborate with customers, product managers, and engineers to translate business needs into actionable designs and multi-cloud delivery approaches. The ideal candidate has 3+ years as a business/functional analyst or product owner, Salesforce Platform experience, strong design skills, and advanced English.