Strategic Customer Solutions Specialist II

TE Connectivity; México; Presencial; MXN 436.681 - 611.353; Jornada completa

Descripción de la vacante

TE Connectivity in Mexico is looking for a customer support professional to act as a liaison between customers and the company. Applicants should hold a Bachelor’s degree and possess strong analytical and communication skills.

Key responsibilities include responding to customer inquiries, managing the order portfolio, and maintaining close communication with internal teams to solve issues efficiently.

The role demands flexibility, problem-solving abilities, and excellent management of interpersonal relationships.

Responsabilidades

• Liaison between customer and TE.
• Responds to customer inquiries in timely manner.
• Maintains close communication with sales, planning, and supply chain teams.
• Manage order portfolio and coordinate with internal stakeholders.
• Support execution of improvement actions based on customer feedback.
• Review, follow up and manage customer portals daily.
• Investigates and solves customer complaints.

Conocimientos

Strong analytical skills

Knowledge in management and functions of customer portals

Optimal management of interpersonal relationships

Computer systems (SAP, Microsoft Office and Salesforce)

Excel (high efficiency desired)

Decision making and negotiation skills

Effective communication (Verbal and written)

Problem solving

Sense of urgency and time management

Able to provide solutions to medium complexity

Team player and ability to train others

Flexibility to adapt to changing priorities and business conditions

Ability to work independently

Educación

Bachelor’s degree

Herramientas

SAP

Salesforce

Microsoft Office

Descripción del empleo

TE Connectivity in Mexico is looking for a customer support professional to act as a liaison between customers and the company. Applicants should hold a Bachelor’s degree and possess strong analytical and communication skills.

Key responsibilities include responding to customer inquiries, managing the order portfolio, and maintaining close communication with internal teams to solve issues efficiently.

The role demands flexibility, problem-solving abilities, and excellent management of interpersonal relationships.