Customer Experience Specialist II

TE Connectivity; Tlalnepantla; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

TE Connectivity in México is seeking a customer-focused professional to ensure timely, accurate responses to inquiries and effective resolution of issues. You will coordinate across channels to present a seamless view of the organization and analyze customer needs to recommend additional products or services.

Generally, the role requires a bachelor’s degree with at least 3 years of experience in a professional setting, emphasizing integrity, accountability, inclusion, innovation, and teamwork.

Formación

• Bachelor's degree in an appropriate field with relevant experience.
• 3+ years of progressively responsible professional level experience.
• Ability to provide timely, accurate, complete responses to inquiries.
• Strong communication and problem-solving skills.

Responsabilidades

• Provides timely, accurate, complete responses to customer or sales inquiries.
• Responds to customer inquiries with speedy and thorough resolution or escalation.
• Coordinates among diverse customer contact channels to ensure a seamless view of the organization.
• Analyzes customer needs and recommends additional products or services.

Conocimientos

Customer inquiries handling

Cross-channel coordination

Needs analysis

Product/service recommendations

Educación

Bachelor's degree

Descripción del empleo

TE Connectivity in México is seeking a customer-focused professional to ensure timely, accurate responses to inquiries and effective resolution of issues. You will coordinate across channels to present a seamless view of the organization and analyze customer needs to recommend additional products or services.

Generally, the role requires a bachelor’s degree with at least 3 years of experience in a professional setting, emphasizing integrity, accountability, inclusion, innovation, and teamwork.