CUSTOMER SERVICE SPECIALIST II

TE Connectivity; Tlalnepantla; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

TE Connectivity in México is seeking a customer-focused professional to ensure timely, accurate responses to inquiries and effective resolution of issues. You will coordinate across channels to present a seamless view of the organization and analyze customer needs to recommend additional products or services.

Generally, the role requires a bachelor’s degree with at least 3 years of experience in a professional setting, emphasizing integrity, accountability, inclusion, innovation, and teamwork.

Formación

• Bachelor's degree in an appropriate field with relevant experience.
• 3+ years of progressively responsible professional level experience.
• Ability to provide timely, accurate, complete responses to inquiries.
• Strong communication and problem-solving skills.

Responsabilidades

• Provides timely, accurate, complete responses to customer or sales inquiries.
• Responds to customer inquiries with speedy and thorough resolution or escalation.
• Coordinates among diverse customer contact channels to ensure a seamless view of the organization.
• Analyzes customer needs and recommends additional products or services.

Conocimientos

Customer inquiries handling

Cross-channel coordination

Needs analysis

Product/service recommendations

Educación

Bachelor's degree

Descripción del empleo

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Ensures that customer issues and concerns are answered efficiently and effectively.

Job Requirements

• Provides timely, accurate, complete responses to customer or sales inquiries.
• Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems or referring to appropriate function or personnel.
• Coordinating among diverse customer contact and distribution channels to ensure that customer perceives a seamless, consistent and positive view of the organization.
• Analyzing customers' needs and making recommendations for additional products or services that will enhance customers' satisfaction, productivity or profitability.

What Your Background Should Look Like

Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork