Customer Supply Chain Analyst: Order Excellence & Delivery

PepsiCo; Ciudad de México; On-site; MXN 420,000 - 700,000; Full time

Benefits offered by this job

Learning programs

Digital self-learning platforms

Leadership development programs

Flexible working arrangements

Job summary

PepsiCo in Mexico City seeks a Customer Account Specialist to own end-to-end order management and coordinate with internal and external partners to ensure accurate orders and timely delivery. You will monitor data integrity and drive KPI improvements across the customer network.

The role emphasizes strong English communication, problem solving, and the ability to adapt to dynamic supply chain challenges while leveraging SAP and Tableau as learning priorities.

Qualifications

• BA/BS degree with 2+ years of experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service.
• Proficiency in MS Office suite (Excel, Word, Outlook, PowerPoint).
• Willingness and ability to quickly learn SAP and Tableau.

Responsibilities

• Own end-to-end order management from receipt through delivery to customer warehouses and stores, aligning with internal and external partners.
• Ensure order accuracy and timely release to distribution centers – with defined 2-hour response targets for communications.
• Identify and resolve order-level issues including fulfillment, on-time delivery, allocations, and quality.
• Provide proactive communication on order status, product availability, delays, and recovery timing to stakeholders.
• Monitor data integrity between PepsiCo and customer systems to support promotions, launches, and product attributes.
• Collaborate cross-functionally to reconcile supply chain challenges and drive productivity.
• Keep the Associate Manager informed of customer service issues requiring escalation.

Skills

English fluency

Communication skills

Problem solving

Analytical thinking

Customer service

Adaptability

Learning agility

Education

BA/BS degree

Tools

MS Office

SAP

Tableau

Job description

PepsiCo in Mexico City seeks a Customer Account Specialist to own end-to-end order management and coordinate with internal and external partners to ensure accurate orders and timely delivery. You will monitor data integrity and drive KPI improvements across the customer network.

The role emphasizes strong English communication, problem solving, and the ability to adapt to dynamic supply chain challenges while leveraging SAP and Tableau as learning priorities.