Order Management & Logistics Specialist (SAP)

Capgemini; Aguascalientes; On-site; MXN 180,000 - 240,000; Full time

Job summary

Capgemini in Mexico is seeking an Order Management Associate to respond to inquiries, create quotes, validate, modify or cancel orders, and process deliveries and shipments.

You will handle returns, archive documents, and support KPI-driven service levels while delivering customer-focused support. ERP experience, preferably SAP U2K2, and strong communication are essential. Bachelor's degree in Business or Finance preferred.

Qualifications

• Respond to order inquiries and manage quotes and orders.
• Validate, modify or cancel orders as needed.
• Process delivery/shipment documents and returns.
• Archive/retrieve documents; deliver customer-focused service.
• Experience with ERP systems; SAP experience preferred.

Responsibilities

• Respond to order inquiries.
• Create quotes.
• Validate orders.
• Modify or cancel orders.
• Process orders.
• Create delivery and shipment documents.
• Process returns.
• Archive and retrieve documents.

Skills

ERP experience

SAP U2K2

Effective communication

Team-oriented

Integrity

Education

Bachelor's degree in Business or Finance

Tools

SAP U2K2

Job description

Capgemini in Mexico is seeking an Order Management Associate to respond to inquiries, create quotes, validate, modify or cancel orders, and process deliveries and shipments.

You will handle returns, archive documents, and support KPI-driven service levels while delivering customer-focused support. ERP experience, preferably SAP U2K2, and strong communication are essential. Bachelor's degree in Business or Finance preferred.