Strategic Customer Analytics Manager – Growth & Insight

PwC; México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

PwC Acceleration Center Mexico is seeking a Customer Analytics Strategy Manager to lead data-driven growth initiatives for diverse clients. You will guide cross-functional teams across advisory, assurance, tax and business services, focusing on analytics-led strategy, customer experience, and performance improvements.

This role demands strong client management and a collaborative leadership style. The position offers hands-on learning, cutting-edge tools, and an inclusive culture designed to

Formación

• Bachelor’s degree required.
• At least 5 years of experience.
• Oral and written proficiency in English required.

Responsabilidades

• Leading the development and execution of customer analytics strategies to enhance business performance.
• Guiding teams in conducting comprehensive market research and competitive analysis to identify business opportunities.
• Utilizing data analytics and customer insights to inform strategic planning and decision-making processes.
• Building and maintaining relationships with stakeholders to drive customer experience improvements.
• Developing strategic solutions that align with business transformation goals and customer strategy.
• Promoting the adoption of innovative technologies and methodologies in customer analytics.
• Overseeing the implementation of business process improvements to optimize customer engagement.
• Coaching and mentoring team members to foster a culture of continuous learning and professional growth.

Conocimientos

Customer analytics

Market research

Data analytics

Leadership

Mentoring

Educación

Bachelor’s degree

Herramientas

Data analytics tools

Market research tools

Descripción del empleo

PwC Acceleration Center Mexico is seeking a Customer Analytics Strategy Manager to lead data-driven growth initiatives for diverse clients. You will guide cross-functional teams across advisory, assurance, tax and business services, focusing on analytics-led strategy, customer experience, and performance improvements.

This role demands strong client management and a collaborative leadership style. The position offers hands-on learning, cutting-edge tools, and an inclusive culture designed to