Senior Strategy Generalist - CX & Customer Experience

PwC México; Santiago de Querétaro; In loco; MXN 420.000 - 600.000; Tempo pieno

Descrizione del lavoro

PwC México Acceleration Center Mexico is seeking a Strategy Generalist - Senior Associate to enhance customer experiences by analyzing client needs and delivering CX-centric solutions across our Advisory, Assurance, Tax and Business Services portfolio.

You will own projects, mentor teammates, manage planning, budgeting and execution, and engage with clients to ensure value delivery while upholding professional standards and integrity. English proficiency is required.

Competenze

• Bachelor's degree required.
• At least 3 years of experience in related roles.
• Oral and written proficiency in English required.

Mansioni

• Analyze client needs to develop CX-centric solutions that enhance experience.
• Design customer journey maps to improve satisfaction and loyalty.
• Lead projects from planning to completion, meeting client expectations.
• Mentor team members to deepen skills and foster growth.
• Address conflicts with clients/stakeholders and escalate when needed.
• Uphold professional and technical standards in client engagements.
• Leverage analytics to identify linkages in complex systems.
• Embrace technology to improve delivery and adoption.
• Develop engagement strategies to improve retention and value.

Conoscenze

Customer Experience (CX) Strategy

Customer Journey Mapping

Project Leadership

English Proficiency

Formazione

Bachelor's degree

Strumenti

CRM software

Descrizione del lavoro

PwC México Acceleration Center Mexico is seeking a Strategy Generalist - Senior Associate to enhance customer experiences by analyzing client needs and delivering CX-centric solutions across our Advisory, Assurance, Tax and Business Services portfolio.

You will own projects, mentor teammates, manage planning, budgeting and execution, and engage with clients to ensure value delivery while upholding professional standards and integrity. English proficiency is required.