Customer Analytics Strategy - Manager

PwC; México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

PwC Acceleration Center Mexico is seeking a Customer Analytics Strategy Manager to lead data-driven growth initiatives for diverse clients. You will guide cross-functional teams across advisory, assurance, tax and business services, focusing on analytics-led strategy, customer experience, and performance improvements.

This role demands strong client management and a collaborative leadership style. The position offers hands-on learning, cutting-edge tools, and an inclusive culture designed to

Formación

• Bachelor’s degree required.
• At least 5 years of experience.
• Oral and written proficiency in English required.

Responsabilidades

• Leading the development and execution of customer analytics strategies to enhance business performance.
• Guiding teams in conducting comprehensive market research and competitive analysis to identify business opportunities.
• Utilizing data analytics and customer insights to inform strategic planning and decision-making processes.
• Building and maintaining relationships with stakeholders to drive customer experience improvements.
• Developing strategic solutions that align with business transformation goals and customer strategy.
• Promoting the adoption of innovative technologies and methodologies in customer analytics.
• Overseeing the implementation of business process improvements to optimize customer engagement.
• Coaching and mentoring team members to foster a culture of continuous learning and professional growth.

Conocimientos

Customer analytics

Market research

Data analytics

Leadership

Mentoring

Educación

Bachelor’s degree

Herramientas

Data analytics tools

Market research tools

Descripción del empleo

Industry/Sector

Not Applicable

Specialism

Corporate and Business Strategy

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Customer Analytics Strategy - Manager, you will lead the development and execution of strategic initiatives within our Strategy practice, focusing on corporate and business strategy consulting. You will work directly with clients to identify opportunities for growth and improvement, leveraging data‑driven insights to inform decision‑making and drive business success. As a Manager, you will guide and mentor teams, fostering a culture of collaboration and innovation. You will be responsible for managing client accounts, overseeing project execution, and confirming deliverables meet client expectations.

In this role at PwC Acceleration Center Mexico, you will have the opportunity to work with a diverse range of clients, helping them navigate complex business challenges and achieve their strategic objectives. You will play a key role in shaping the future of our clients’ businesses, using your skills to deliver impactful solutions. This position offers a dynamic and supportive environment where you can develop your leadership skills and contribute to the success of our firm.

Responsibilities

• Leading the development and execution of customer analytics strategies to enhance business performance
• Guiding teams in conducting comprehensive market research and competitive analysis to identify business opportunities
• Utilizing data analytics and customer insights to inform strategic planning and decision-making processes
• Building and maintaining relationships with stakeholders to drive customer experience improvements
• Developing strategic solutions that align with business transformation goals and customer strategy
• Promoting the adoption of innovative technologies and methodologies in customer analytics
• Overseeing the implementation of business process improvements to optimize customer engagement
• Coaching and mentoring team members to foster a culture of continuous learning and professional growth

What You Must Have

• At least a Bachelor’s degree
• At least 5 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Excelling in business strategy and transformation
• Demonstrating proficiency in customer experience (CX) strategy
• Utilizing data analytics for strategic decision-making
• Conducting competitive analysis to identify market opportunities
• Developing strategic solutions for business process improvement
• Embracing change and fostering innovation in client engagements
• Mentoring junior staff in strategic planning and execution

Travel Requirements

Up to 20%