Strategic B2B FinTech Key Account Manager Hybrid

Quona Capital; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Klar in Mexico City is seeking a Customer Success KAM to transform activated clients into long-term, high-value partners. You will drive product adoption, maximize monetization, and build trust-based relationships with decision-makers.

This full-time hybrid role is based in Mexico City, with four in-office days per week. You’ll collaborate with Risk, Product, Operations, and Revenue teams to deliver tailored solutions and ensure client success.

Qualifications

• Bachelor’s degree in Business, Finance, Marketing, or related field is required.
• 2–5 years of experience in B2B sales, preferably fintech, SaaS, or financial services.
• Strong understanding of financial products and services (payments, lending, KYC).
• Proven track record of meeting or exceeding sales quotas.
• Excellent communication, negotiation, and interpersonal skills.
• Self-motivated, organized, and comfortable working in a fast-paced startup environment.
• Experience with CRM software (Salesforce, HubSpot).

Responsibilities

• Manage a portfolio of activated clients and build trust-based relationships with decision-makers and influencers.
• Drive product adoption and monetization to realize revenue growth for clients and Klar.
• Monitor account health and implement retention strategies to reduce churn.
• Identify upsell and cross-sell opportunities with Product and Growth teams.
• Collaborate with Risk, Product, Operations, and Revenue teams to resolve client issues promptly.
• Own KPIs such as portfolio growth, product usage, revenue per client, retention, and NPS.

Skills

CRM experience

Sales experience

Negotiation skills

Communication skills

Relationship management

Education

Bachelor's degree in Business, Finance, Marketing, or related field

Tools

Salesforce

HubSpot

Job description

Klar in Mexico City is seeking a Customer Success KAM to transform activated clients into long-term, high-value partners. You will drive product adoption, maximize monetization, and build trust-based relationships with decision-makers.

This full-time hybrid role is based in Mexico City, with four in-office days per week. You’ll collaborate with Risk, Product, Operations, and Revenue teams to deliver tailored solutions and ensure client success.