Hybrid B2B Key Account Manager — Growth & Retention

Klar; Ciudad de México; Hybride; MXN 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Stock options

Vacation days

Meal vouchers

Medical insurance

Laptop provided

Wellbeing program

Coaching & therapy

Central office in Mexico City

International team

Professional development

Résumé du poste

Klar in Mexico City is seeking a B2B Customer Success Key Account Manager (KAM) to transform activated clients into long-term partners. You will drive product adoption, monetize solutions, and build trust with decision-makers to maximize value for both clients and Klar.

This full-time role offers a hybrid work model with in-office presence in Mexico City and collaboration across our teams in Berlin and Argentina.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–5 years of experience in B2B sales, preferably fintech/SaaS/financial services.
• Strong understanding of financial products and services (payments, lending, KYC).
• Proven track record of meeting or exceeding sales quotas.
• Excellent communication, negotiation, and interpersonal skills.
• Self-motivated and organized in a fast-paced startup environment.
• Experience with CRM software (Salesforce, HubSpot).

Responsabilités

• Serve as the main contact for a portfolio of activated clients, building trust-based relationships with decision-makers.
• Drive product adoption and monetization to realize revenue growth for clients and Klar.
• Monitor account health and proactively address churn risks with retention playbooks.
• Identify upsell/cross-sell opportunities and coordinate with Product/Growth teams.
• Collaborate with Risk, Product, Operations, and Revenue teams to resolve issues and improve processes.
• Own KPIs such as portfolio growth, product usage, revenue per client, and retention.

Connaissances

Communication skills

Negotiation

Interpersonal skills

Self-motivated

Organizational skills

Startup environment

Formation

Bachelor’s degree in Business, Finance, Marketing, or related field

Outils

Salesforce

HubSpot

Description du poste

Klar in Mexico City is seeking a B2B Customer Success Key Account Manager (KAM) to transform activated clients into long-term partners. You will drive product adoption, monetize solutions, and build trust with decision-makers to maximize value for both clients and Klar.

This full-time role offers a hybrid work model with in-office presence in Mexico City and collaboration across our teams in Berlin and Argentina.