LatAm Customer Success Manager: Growth & Partnerships

Nodi; Ciudad de México; Hybrid; MXN 602,000 - 721,000; Full time

Job summary

dLocal is seeking a Senior Customer Success Manager in a hybrid role based in Mexico City. You will build and nurture strong relationships with our customers, guiding them to maximize value from our solutions and ensuring successful outcomes.

Ideal candidates are proactive, analytical, and fluent in English, with B2B customer success experience and a background in payments. A dynamic, collaborative environment awaits in a global team.

Qualifications

• Excellent communicator with strong listening and problem-solving abilities.
• Fluent in written and spoken English.
• Customer Success experience (B2B preferred).
• Advanced analytical skills with Excel/Looker/SQL.

Responsibilities

• Build and nurture strong relationships with customers as their trusted partner.
• Guide customers to maximize value from our solutions and resolve issues.
• Collaborate with cross-functional teams to ensure customer success and program goals are met.

Skills

Communication

Fluent English

Customer Success

Analytical skills

Tools

Excel

Looker

SQL

Job description

dLocal is seeking a Senior Customer Success Manager in a hybrid role based in Mexico City. You will build and nurture strong relationships with our customers, guiding them to maximize value from our solutions and ensuring successful outcomes.

Ideal candidates are proactive, analytical, and fluent in English, with B2B customer success experience and a background in payments. A dynamic, collaborative environment awaits in a global team.