Strategic Accounts Growth Analyst

Mastercard; México; Presencial; MXN 280.000 - 420.000; Jornada completa

Descripción de la vacante

Arcus–as part of Mastercard's Commercial & New Payment Flows (CNPF) organization–seeks an Analyst, Account Management in Mexico City to help grow and retain Arcus' client portfolio. You will analyze performance, develop reports and dashboards, and coordinate with product, ops, tech, and finance teams to meet client needs.

Fluency in English and Spanish is required; 1-3 years in related roles and Salesforce/CRM experience are preferred, with strong Excel and PowerPoint skills driving client

Formación

• Bachelor's degree in Business, Finance, Economics, Engineering, Technology, or a related field.
• 1-3 years of experience in Account Management, Customer Success, Sales, Client Services, Fintech, SaaS, Payments, or a related field.
• Experience managing customer relationships and working with cross-functional teams.
• Strong analytical, communication, and problem-solving skills.
• Interest in financial services, payments, and technology.
• Experience with Salesforce or CRM platforms preferred.
• Advanced proficiency in Excel and PowerPoint.
• Fluent in English and Spanish.

Responsabilidades

• Support the management and growth of strategic client relationships.
• Build and maintain relationships with business, product, operational, and technical stakeholders.
• Analyze client performance, transaction trends, and key business metrics.
• Develop reports, dashboards, and client-facing presentations.
• Identify opportunities for account growth and product adoption.
• Coordinate with Product, Operations, Technology, Finance, and Customer Support teams to address client needs.
• Support onboarding, implementations, and ongoing client initiatives.
• Maintain accurate account information and activity within Salesforce and other internal systems.
• Contribute to process improvements and operational efficiency initiatives.

Conocimientos

Analytical skills

Communication

Problem solving

Salesforce experience

Excel

PowerPoint

CRM proficiency

English/Spanish

Educación

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

Arcus–as part of Mastercard's Commercial & New Payment Flows (CNPF) organization–seeks an Analyst, Account Management in Mexico City to help grow and retain Arcus' client portfolio. You will analyze performance, develop reports and dashboards, and coordinate with product, ops, tech, and finance teams to meet client needs.

Fluency in English and Spanish is required; 1-3 years in related roles and Salesforce/CRM experience are preferred, with strong Excel and PowerPoint skills driving client