Spare Parts CSR - Automation & Mining Support

BlackBerry Inc.; Mérida; Presencial; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Bonus

Health and dental insurance

Retirement plan

Wellbeing program

Descripción de la vacante

ABB is seeking a Customer Service Representative for the Spare Parts team in Merida, Yucatan. You will be the primary contact for customers, handling inquiries, quotations, and orders, and coordinating with logistics and procurement to ensure timely delivery.

The role requires 2–4 years in customer service or order management in a technical environment, strong English, and ERP/CRM proficiency. Onsite role with ABB values and growth opportunities.

Formación

• 2–4 years of customer service or order management experience in a technical or industrial environment.
• Strong English communication skills (written and verbal) with a customer-first mindset.
• Proficiency with ERP and CRM systems (SAP experience preferred).
• Detail-oriented with strong organizational and follow-up skills.
• Ability to interpret technical documents such as part lists, drawings, and product catalogs.

Responsabilidades

• Serve as the primary point of contact for customers seeking spare parts for automation products (e.g., drives, motors, PLCs, robotics components, safety systems, etc.).
• Prepare, issue, and follow up on quotations for spare parts, repairs, and replacement components; process purchase orders in ABB’s ERP/CRM systems (e.g., SAP, Salesforce).
• Track order status, lead times, logistics updates, and delivery milestones; proactively communicate changes or delays.
• Collaborate with the Supply Chain and Procurement teams to manage stock levels, backorders, and alternative sourcing.

Conocimientos

Customer service

Order management

ERP systems

CRM systems

Attention to detail

English communication

Educación

Bachelor's degree

Herramientas

SAP

Salesforce

Descripción del empleo

ABB is seeking a Customer Service Representative for the Spare Parts team in Merida, Yucatan. You will be the primary contact for customers, handling inquiries, quotations, and orders, and coordinating with logistics and procurement to ensure timely delivery.

The role requires 2–4 years in customer service or order management in a technical environment, strong English, and ERP/CRM proficiency. Onsite role with ABB values and growth opportunities.