Order Management Leader-ELECTRIFICATION

BlackBerry Inc.; Apodaca; Presencial; MXN 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

ABB is seeking a Senior Order Management professional in Apodaca, Nuevo León, Mexico. You will manage customer service activities, including order, technical, and payment-related issues, while coordinating with Sales, Operations, Supply Chain, Production, Finance, and Engineering to ensure complete case ownership.

You will lead post-sales and customer claims, provide solutions, and ensure proper documentation and archiving.

Formación

• Bachelor’s degree in Industrial Engineering, Business Administration, Engineering, Supply Chain, or related field.
• 5+ years of experience in Order Management, Customer Service, or CRM within manufacturing.
• Experience with Make-to-Order (MTO), customized or made-to-spec processes.
• CRM experience with cross-functional coordination; CRM certification is a plus.
• Advanced SAP knowledge; SAP transformation/migration projects preferred; Power BI proficiency.
• Background in Project Management with strong organizational, analytical and problem-solving skills.
• Strong leadership, communication, presentation and stakeholder management; experience developing and motivating teams.
• Advanced English.

Responsabilidades

• Manage internal and external customer service activities, including technical support, order and payment-related assistance, and claims management.
• Coordinate with cross-functional teams to ensure complete case ownership and improve customer satisfaction.
• Lead post-sales and customer claims management; address factory issues and provide solutions.
• Ensure documentation related to orders is collected, archived, and decisions recorded in systems.
• Drive process improvements in order management within a manufacturing environment.

Conocimientos

Leadership

Communication

Stakeholder management

Problem solving

Continuous improvement

Team motivation

Advanced English

Educación

Bachelor’s degree in Industrial Engineering, Business Administration, Engineering, Supply Chain, or related field

Herramientas

CRM software

SAP

Power BI

Descripción del empleo

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Planning & Fulfillment Manager__Your role and responsibilitiesIn this role, you will have the opportunity to manage internal and external customer service activities, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership and increase customer satisfaction. You will also showcase your expertise by analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information, and takes appropriate actions to improve process efficiency.The work model for the role is: #L-OnsiteThis role is contributing to the Electrification business in Apodaca, Nuevo León, Mexico. The main stakeholders are internal and external customers, Sales, Operations, Supply Chain, Production, Finance, Engineering, Customer Service, and other cross-functional teams.You will be mainly accountable for:Managing the resolution of customer issues, including order, technical, and payment-related issues.Leading post-sales and customer claims management and ensuring the issues in factories are addressed.Providing appropriate solutions for customer requests and overseeing the coordination with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account blocks and suspensions, etc.Ensuring the documentation related to orders is collected and archived, and assumptions and decisions made during the process are recorded in the systems, within your area of responsibility.Our team dynamicsYou will join a dynamic, customer-focused, collaborative, and high-performing team, where you will work closely with multiple functions and customer-facing teams. You will have the opportunity to lead a team, strengthen customer relationships, and drive improvements across the order management process in a manufacturing environment.Qualifications for the roleBachelor’s degree in Industrial Engineering, Business Administration, Engineering, Supply Chain, or a related field.5+ years of experience in Order Management, Customer Service, Customer Relationship Management, or a related field within a manufacturing environment.Experience with Make-to-Order (MTO), customized, or made-to-specification manufacturing processes.Strong experience in CRM and customer relationship management, including customer escalations and cross-functional coordination; CRM certification is a plus.Advanced knowledge of SAP, with experience in SAP transformation/migration projects preferred, and proficiency in Power BI.Background in Project Management, with strong organizational, analytical, problem-solving, and continuous improvement skills.Strong leadership, communication, presentation, and stakeholder management skills, with experience developing and motivating teams.Advanced EnglishBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.