Hybrid Customer Support Specialist - First Contact

Abb; Nuevo León; Híbrido; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

ABB in Nuevo León, Mexico, is seeking a Customer Support Specialist to act as the first point of contact for ABB Electrification customers. You will handle inquiries, manage cases, and coordinate with internal teams to ensure full case ownership.

The role follows a hybrid model: four days in the office and one day from home. Ideal candidates have at least 2 years of phone-based customer service experience, strong English communication skills, and the ability to multitask across channels such as

Formación

• 2+ years of customer service via phone support.
• Fluent in English for interactions with US market.
• Strong written and verbal communication and proactive problem solving.

Responsabilidades

• Receive and process inquiries, providing information regarding customer requests.
• Case Management: manage customer service cases from creation to resolution with timely responses.
• Phone Management: handle incoming calls and monitor response rate.

Conocimientos

Customer service

Phone support

English communication

Multichannel communication

Educación

Bachelor's degree or equivalent

Descripción del empleo

ABB in Nuevo León, Mexico, is seeking a Customer Support Specialist to act as the first point of contact for ABB Electrification customers. You will handle inquiries, manage cases, and coordinate with internal teams to ensure full case ownership.

The role follows a hybrid model: four days in the office and one day from home. Ideal candidates have at least 2 years of phone-based customer service experience, strong English communication skills, and the ability to multitask across channels such as