Hybrid Customer Support Specialist – Electrification

ABB; San Pedro Garza García; Híbrido; MXN 279.000 - 446.000; Jornada completa

Descripción de la vacante

ABB in Mexico is seeking a proactive Customer Support professional to join our Electrification team. You will be the first contact for ABB customers, handling inquiries, coordinating resources, and advancing case ownership in a hybrid work model (four days in office, one day WFH).

The role focuses on delivering high-quality service across channels, including phone, email, and chat, with English proficiency for the US market and collaboration with Marketing, Sales, and HUB leadership.

Formación

• Experience in customer service and operations with interest in Electrification market.
• Ability to interact with customers and internal teams in English for the US market.
• Exceptional customer service with proactive problem-solving mindset.
• Proficiency in managing multiple communication channels (phone, email, chat).
• 2+ years of experience in customer service via phone support.
• Official documentation certifying completion of degree is required.

Responsabilidades

• Customer Support: Receive and process inquiries, providing information regarding customer requests.
• Case Management: Manage customer service cases from creation to resolution, ensuring high-quality, professional, and timely responses.
• Phone Management: Accountable for incoming calls vs. calls handled (response rate %).

Conocimientos

Customer Service

Operations

Communication

Multichannel support

English for US market

Phone support

Educación

Degree certificate

Descripción del empleo

ABB in Mexico is seeking a proactive Customer Support professional to join our Electrification team. You will be the first contact for ABB customers, handling inquiries, coordinating resources, and advancing case ownership in a hybrid work model (four days in office, one day WFH).

The role focuses on delivering high-quality service across channels, including phone, email, and chat, with English proficiency for the US market and collaboration with Marketing, Sales, and HUB leadership.