Spanish-Speaking IAM Customer Success Engineer

rsa-security; Ciudad de México; Presencial; MXN 420.000 - 560.000; Jornada completa

Descripción de la vacante

RSA is seeking an Advisor, Customer Success Engineer in Mexico City who will drive post-sales success for cloud and on-prem solutions. The role requires a Spanish speaker with strong interpersonal and technical skills to guide customers through onboarding, demos, and ongoing optimization.

You will collaborate with sales, product, and engineering teams to ensure deployments meet customer goals, advocate for customers, and identify opportunities to expand product adoption.

Formación

• 5+ years of experience with 3+ years minimum in customer success or presales roles.
• Network concepts (DNS, Load Balancers, Virtual Networks, Firewalls) CCNA preferred
• Security (Zero Trust Model, Encryption and certificates, Compliance)
• Cloud solutions (AWS, Azure, SaaS, SSO, SCIM API)
• Identity and Access Management (MFA, SSO, SAML, OAuth, OIDC connect)
• Linux
• Active Directory

Responsabilidades

• Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution.
• Help customers quickly realize the value of their purchase and ensure smooth deployment.
• Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices.
• Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices.
• Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance.
• Help customers unblock any technical challenges throughout the journey.
• Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates.
• Build strong, long-lasting relationships with customers by understanding their business needs and challenges. And working with key stakeholders to ensure they meet their goals.
• Ensure cross-functional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations.
• Work with account management teams to highlight any upselling or cross-sell opportunities. Identify opportunities to increase product adoption and promote new features to customers

Conocimientos

Interpersonal skills

Technical understanding

Customer-focused

Cross-functional collaboration

Time management

Networking basics

Educación

Engineering degree

CCNA preferred

Linux

Active Directory

Descripción del empleo

RSA is seeking an Advisor, Customer Success Engineer in Mexico City who will drive post-sales success for cloud and on-prem solutions. The role requires a Spanish speaker with strong interpersonal and technical skills to guide customers through onboarding, demos, and ongoing optimization.

You will collaborate with sales, product, and engineering teams to ensure deployments meet customer goals, advocate for customers, and identify opportunities to expand product adoption.