Advisor, Customer Success Engineer, Spanish Speaker

RSA Security; Torreón; Presencial; MXN 700.000 - 950.000; Jornada completa

Descripción de la vacante

RSA Security is seeking a Customer Success Engineer (Spanish speaker) to drive post-sales implementation and adoption of our cloud and on-premises identity solutions. You will guide customers through setup, configuration, and value realization while acting as a technical advocate within RSA.

You will build strong relationships with stakeholders, provide expert demos, and collaborate across sales, product, and engineering to ensure customer satisfaction and successful deployments.

Formación

• Strong interpersonal and customer relationship management skills.
• Deep technical understanding of business solutions and security.
• Ability to work cross-functionally with sales, product and engineering teams.

Responsabilidades

• Deliver post-sales implementation and initial setup of product/Cloud solution.
• Help customers realize value and ensure smooth deployment.
• Provide ongoing technical guidance and best-practice demos.
• Maintain product knowledge and deliver proactive workshops and updates.
• Capture customer feedback to influence product and engineering teams.
• Assist customers in overcoming technical challenges throughout their journey.
• Review usage with customers, offer optimization recommendations and new feature guidance.
• Build long-lasting relationships by understanding business needs and goals.
• Collaborate with sales to align configurations with customer requirements.
• Identify upsell or cross-sell opportunities to increase product adoption.

Conocimientos

Interpersonal skills

Customer handling

Technical expertise

Cross-functional collaboration

Time management

Engineering degree

Spanish or German speaker

Educación

Engineering degree

Descripción del empleo

RSA - Advisor, Customer Success Engineer, Spanish Speaker

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For more information, go to rsa.com.

A Customer Success Engineer plays a key role in improving customer experience, ensuring smooth product adoption, and building long-term relationships, while ensuring that customers fully benefit from the technical aspects of the product and making maximum use of the product.

Principal Responsibilities

• Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution.
• Help customers quickly realize the value of their purchase and ensure smooth deployment.
• Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices.
• Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices.
• Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance.
• Help customers unblock any technical challenges throughout the journey
• Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates.
• Build strong, long-lasting relationships with customers by understanding their business needs and challenges. And working with key stakeholders to ensure they meet their goals.
• Ensure cross-functional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations.
• Work with account management teams to highlight any upselling or cross-sell opportunities. Identify opportunities to increase product adoption and promote new features to customers

Skills

• Strong interpersonal skills, customer handling and customer relationship management skills.
• Strong technical expertise and understanding of business solutions
• Customer-focused mindset.
• Ability to work cross-functionally with teams such as sales, product, and engineering.
• Time Management Skills.
• Engineering degree is preferable.
• German or Spanish speaker is a must

Education & Experience

• 5+ years of experience with 3+ years minimum in customer success or presales roles.
• Network concepts (DNS, Load Balancers, Virtual Networks, Firewalls) *CCNA preferred*
• Security (Zero Trust Model, Encryption and certificates, Compliance)
• Cloud solutions (AWZ, Azure, SaaS, SSO, SCIM API)
• Identity and Access Management (MFA , SSO, SAML, OAuth, OIDC connect)
• Linux
• Active Directory

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [e-mail].

RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.