Remote Enablement Consultant, Customer Success

Samsara Inc.; Monterrey; Híbrido; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-friendly

Development stipend

Health & parental leave

Descripción de la vacante

Samsara Inc. in Mexico is seeking a Customer Success professional to join our growing team. You will work cross-functionally with Sales, Support, Sales Engineering and Product to help customers maximize value from our IoT platform and ensure successful deployments.

You will guide customers through onboarding, training, and ongoing adoption, maintaining strong relationships with executives and day-to-day users, while upholding Samsara's customer-first principles across LATAM operations.

Formación

• 2+ years of experience in a senior Customer Success, account management, or consulting role.
• Spanish and English fluency is required.
• Experience supporting or working with technical products.

Responsabilidades

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Conocimientos

Bilingual Spanish/English

Educación

Bachelor’s degree

Descripción del empleo

Samsara Inc. in Mexico is seeking a Customer Success professional to join our growing team. You will work cross-functionally with Sales, Support, Sales Engineering and Product to help customers maximize value from our IoT platform and ensure successful deployments.

You will guide customers through onboarding, training, and ongoing adoption, maintaining strong relationships with executives and day-to-day users, while upholding Samsara's customer-first principles across LATAM operations.