Remote SMB Implementation Consultant (Spanish-Led)

Motive; Ciudad de México; On-site; MXN 420,000 - 640,000; Full time

Job summary

Motive is seeking an Implementation Consultant based in Mexico to lead end-to-end onboarding for SMB, CMRL and MM clients. You will deliver remote, standardized implementations, provide Spanish-language enablement, and guide configuration with repeatable playbooks to drive time-to-value and adoption.

You’ll collaborate with Support, Sales and Customer Success to reduce deployment friction, meet KPIs, and hand off smoothly to post-implementation teams.

Qualifications

• 2–4+ years in implementation, onboarding, or customer-facing delivery roles, preferably with SMB or high-volume segments.
• Experience executing standardized, remote implementations with clear timelines and measurable outcomes.
• Strong project management skills: planning, prioritization, stakeholder communication, and risk management.
• Technical aptitude to guide configuration, troubleshoot common issues, and translate customer needs into product solutions.
• Customer-centered mindset with the ability to drive adoption through practical training.

Responsibilities

• Own a structured onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live confirmation.
• Deliver Spanish-language enablement (live sessions and recorded modules) covering product setup, workflows, and troubleshooting.
• Configure standard integrations and features using repeatable playbooks.
• Proactively manage timelines, risks, and dependencies; elevate blockers and drive clear resolution paths.
• Track and report implementation KPIs and document project artifacts for handoff.
• Run multi-customer cohorts when appropriate to increase throughput while maintaining quality and customer satisfaction.
• Collaborate with Sales and Customer Success to align scope, set expectations, and ensure smooth transitions post go-live.
• Capture customer feedback to inform product improvements and refine implementation playbooks for scale.

Skills

Communication

Spanish language

English proficiency

Project management

Tools

CRM

Ticketing systems

Documentation tools

Job description

Motive is seeking an Implementation Consultant based in Mexico to lead end-to-end onboarding for SMB, CMRL and MM clients. You will deliver remote, standardized implementations, provide Spanish-language enablement, and guide configuration with repeatable playbooks to drive time-to-value and adoption.

You’ll collaborate with Support, Sales and Customer Success to reduce deployment friction, meet KPIs, and hand off smoothly to post-implementation teams.