Site IT Infrastructure Lead

Eaton; Santiago de Querétaro; On-site; MXN 420,000 - 660,000; Full time

Job summary

Eaton seeks an Infrastructure Supervisor to lead a site IT support team in Querétaro, overseeing operations, escalations, and continuous improvement. You will coordinate with global product teams and manage site IT service delivery in a working manager role.

The role requires hands-on participation in server rooms, OT/IT integration, and security systems, with a strong focus on Lean daily management and ITIL-aligned processes. English fluency and IT experience are essential.

Qualifications

• Bachelor's degree in IT from an accredited institution.
• Advanced English skills.
• Minimum 5 years of relevant IT service delivery experience.
• This position requires use of information or access to hardware which may be subject to the ITAR.
• No relocation benefit is offered for this position.
• ITIL foundations certification (preferred).

Responsibilities

• Support site IT systems and oversee the PC lifecycle within the Zone.
• Troubleshoot and resolve large IT issues, coordinating with other IT teams.
• Provide hands-on server room support and maintain safety protocols.
• Support Lenel access control, video surveillance, and physical security technologies.
• Assist with LAN/WAN/OT network troubleshooting and security operations.
• Handle on-site cellular infrastructure and mobile device support.
• Assess readiness of new OT tech for Industry 4.0 implementations.

Skills

Leadership

Executive level support

Mentoring peers

Communication across languages

Problem solving

Ownership

Attention to detail

Education

Bachelor's degree in IT

Tools

PCs, networks, servers, storage

MS Windows OS

MS Office Suite

Hardware & peripherals

Virtual machines & OT systems

Networking & security basics

Job description

Eaton seeks an Infrastructure Supervisor to lead a site IT support team in Querétaro, overseeing operations, escalations, and continuous improvement. You will coordinate with global product teams and manage site IT service delivery in a working manager role.

The role requires hands-on participation in server rooms, OT/IT integration, and security systems, with a strong focus on Lean daily management and ITIL-aligned processes. English fluency and IT experience are essential.