Senior IT Infrastructure & Telecom Lead

EUTELSAT GROUP; México; On-site; MXN 700,000 - 900,000; Full time

Job summary

Eutelsat Group in Mexico City is seeking an enthusiastic IT Infrastructure & Telecom Supervisor to ensure reliability, security, and continuous improvement of our IT infrastructure and telecom services. You will collaborate with local and global IT teams, business stakeholders, and external providers to drive key initiatives.

The role requires hands-on leadership, strong networking and Windows Server experience, and a customer-service mindset to balance daily operations with modernization and

Qualifications

• Bachelor’s degree in computer systems engineering, Telecommunications Engineering, Information Technology, or a related field.
• 4-5 years of experience in IT infrastructure, networking, server administration, and technical support within enterprise environments.
• Strong knowledge of LAN/WAN networks, switching, routing, wireless technologies, VPNs, and network troubleshooting.
• Experience managing Windows Server environments, virtualization platforms, storage systems, and Active Directory.
• Hands-on experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Knowledge of identity and access management, cybersecurity best practices, vulnerability remediation, and infrastructure security controls.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Experience working with technology vendors and service providers.
• ITIL, networking, cloud, or cybersecurity certifications are considered a plus.
• Advanced English proficiency, both written and verbal, with the ability to collaborate effectively in a global environment.
• Valid passport and current U.S. visa (or eligibility to obtain and maintain required travel documentation) with availability for occasional international travel to support business operations, global projects, and regional IT initiatives.

Responsibilities

• Manage and support enterprise IT infrastructure, including physical and virtual servers, storage systems, and core network services.
• Administer and maintain LAN/WAN networks, wireless infrastructure, internet connectivity, switches, routers, and telecommunications services.
• Manage Active Directory environments, user access, group policies, and identity management services.
• Support and administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Oversee corporate communication solutions, including videoconferencing platforms, telephony services, and collaboration tools.
• Provide Level 2 and Level 3 technical support, perform root cause analysis, and coordinate incident resolution with vendors and internal teams.
• Monitor infrastructure performance, capacity, availability, and security while implementing preventive and corrective actions.
• Participate in infrastructure modernization, cloud adoption, cybersecurity initiatives, and business continuity projects.
• Coordinate service providers and telecommunications vendors to ensure service quality and operational excellence.
• Collaborate with global IT teams to align local operations with corporate standards and strategic objectives.

Skills

IT infrastructure

Network administration

Telecommunications

Active Directory

Microsoft 365 administration

IT governance / cybersecurity

Education

Bachelor’s degree in computer systems engineering, Telecommunications Engineering, Information Technology, or related field

Tools

Windows Server

Hyper-V / VMware

Storage systems

Entra ID / Azure AD

Job description

Eutelsat Group in Mexico City is seeking an enthusiastic IT Infrastructure & Telecom Supervisor to ensure reliability, security, and continuous improvement of our IT infrastructure and telecom services. You will collaborate with local and global IT teams, business stakeholders, and external providers to drive key initiatives.

The role requires hands-on leadership, strong networking and Windows Server experience, and a customer-service mindset to balance daily operations with modernization and