Business Process Consultant Service Now

Atos; Ciudad de México; Hybride; MXN 600 000 - 900 000; Plein temps

Résumé du poste

Atos is seeking a Business Process Consultant (ServiceNow) to partner with clients, analyze and optimize business processes, ensuring alignment with ServiceNow best practices. The role involves eliciting and documenting requirements, advising on solution approaches, and supporting delivery cycles for successful implementations.

You will lead workshops, document functional specs, and facilitate backlog refinement while collaborating with both business and technical teams.

Qualifications

• Bachelor's degree in IT, IS, or a related field, or equivalent professional experience.
• 5+ years in IT business process analysis and optimization.
• Experience with ServiceNow platform and related ITIL practices.

Responsabilités

• Facilitate client workshops to map as-is and to-be processes with Sponsors, Stakeholders, and SMEs.
• Communicate effectively with stakeholders at all levels within the customer organization.
• Collaborate with Project Manager to support delivery within timelines and budget.
• Translate complex information into clear user needs for technical and non-technical audiences.
• Create functional specifications, gap analyses, process diagrams, and user stories.

Connaissances

ServiceNow

Business process analysis

Workshop facilitation

Stakeholder management

Documentation

Backlog refinement

User Acceptance Testing

Agile & Waterfall

Formation

BA/BS in IT, IS or related field

Outils

CMDB

ITSM

ITOM

Description du poste

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Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

BPC – Business Process Consultant (Service Now)

Location: Remote

Language: Advanced English

Job Overview:

Atos is a global leader in digital transformation, technology, and consulting services. We collaborate with clients across all industry sectors to navigate their journey into the digital future. Our AI & Analytics practice is at the forefront of this mission, delivering innovative solutions that drive genuine business value.

The primary role of the Business Process Consultant is to partner with customers to analyze and improve business processes, ensuring alignment with organizational objectives and ServiceNow best practices. The role involves eliciting and documenting business requirements, advising on solution approaches, and supporting delivery cycles to ensure the successful implementation of business-driven solutions.

Key Responsibilities:

• Manage and facilitate client workshops to define as-is and to-be processes with Sponsors, Stakeholders, and Subject Matter Experts (SMEs).
• Communicate effectively with stakeholders at all levels within the customer organization.
• Work closely with the Project Manager to support delivery within agreed timelines and budget.
• Rationalize complex information and clearly articulate user needs for both technical and non-technical audiences.
• Develop relevant documentation for Agile and Waterfall engagements, including functional specifications, gap analysis reports, process flow diagrams, and user stories.
• Ensure user stories are fully understood and contain clear acceptance criteria to support development and testing activities.
• Perform initial backlog refinement activities, including prioritization and estimation support.
• Act as a bridge between business and technical teams, fostering collaboration to resolve business and technology challenges.
• Support sprint activities, including planning, execution, reviews, and retrospectives.
• Assist teams in defining detailed test scenarios and providing support during User Acceptance Testing (UAT), including defect documentation and enhancement tracking.
• Facilitate backlog refinement sessions to prioritize enhancements and defects while minimizing scope creep.
• Prepare training materials and deliver train-the-trainer or end-user training sessions as required.
• Promote continuous process improvement through the use of process metrics, KPIs, and dashboards

Your Expertise:

Education: BA/BS Degree in IT, IS or business-related field or equivalent professional experience.

Experience: 5+ years of experience in IT business process analysis and optimization.

Minimum Required Skills

Primary focus area: ServiceNow platform

• Strong analytical and business process optimization skills
• Expertise in process modeling, requirements analysis, and functional documentation
• Excellent written and verbal communication skills, with strong workshop facilitation and presentation abilities
• Strong stakeholder management and relationship-building skills
• Ability to translate business needs into scalable ServiceNow solutions aligned with platform best practices
• Solid understanding of ServiceNow platform capabilities and solution design principles

Preferred Skills:

CMDB, ITSM and ITOM

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.