SERVICE MANAGER

ABB; Ciudad de México; Hybrid; MXN 1,200,000 - 1,700,000; Full time

Job summary

ABB Inc in Mexico is seeking a Senior Service Leader for the Robotics division, based in San Luis Potosí. The role is hybrid, with most days on-site and relocation possible for qualified candidates.

You will shape the service strategy and own the unit's P&L while guiding a high-performing team. You will drive profitable service growth, ensure delivery standards, and push for productivity gains across the unit, collaborating with other businesses.

Qualifications

• 15+ years of experience; Engineering degree highly preferred.
• Leadership and management experience in large service divisions.
• End-to-end service execution with P&L responsibility.
• Willingness to travel; strong English and Spanish skills.

Responsibilities

• Lead the service organization and drive profitable growth and service productivity.
• Implement service and sales strategies within the unit and collaborate with other businesses.
• Drive continuous improvement of processes and customer satisfaction (NPS).
• Develop and market productized service offerings to expand the portfolio.

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to: Business Manager - Commercial and Operations

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

The work model for the role is: This position is hybrid but most of the time it will have to be on site/in the office which is located in our office in San Luis Potosi, Mexico. We will consider relocation for fully qualified candidates.

You will mainly be responsible for:

• Creates and drives implementation of service strategy as a member of the management team.
• Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Executes service and sales channel strategy within their own area of responsibility.
• Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.
• Drives consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
• Ensures customer focus, understanding of sense of urgency and care in their own area of responsibility.
• Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Runs the day-to-day service business to ensure profitable growth and improvement of service productivity.
• Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
• Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
• Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.

Qualifications for the role (Mandatory)

• • 15+ years of experience and degree in Engineering highly preferred.
  • Leadership Management experience required.
  • Works in large divisions with complex Service business.
  • Long term strategic planning horizon. Significant impact on financial dimensions.
  • Implement Service strategy and drive Service growth locally at the respective local unit level.
  • Lead the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources.
  • Responsible for end to end service execution, within the Division.
  • You are at ease communication in English and Spanish.
  • Willingness to travel
  • Strong knowledge of the automotive market and general industry
  • Customer Centricity & Strong technical knowledge kowledge onsystems/products integrated automation & digitalization .
  • Experience and knowledge of automation software , in technical and commercial subjects.

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